Shipping

Standard Canadian shipping

We offer free standard shipping within Canada. Allow 1–2 business days for processing and then 4–6 business days in transit. The normal combined estimate is 5–8 business days.

Address and order changes

Check the recipient, postal code and full delivery address before payment. Contact us promptly about an error or cancellation. We will try to make the change before dispatch; if an accepted order has already shipped, we will explain the available return or delivery options.

Following your shipment

Once an order ships, available tracking details are included in the dispatch message. A carrier may take time to record the first scan. If updates stop or a delivery scan is unexpected, ask us to investigate.

Delays and service availability

Business days exclude weekends and public holidays. Weather, carrier disruption and remote-area access can affect estimates. If a delay occurs, we will help trace the order and communicate available options; applicable rights to cancellation, a refund or another remedy are not excluded. Service availability is checked at checkout before payment.

Help after arrival

A damaged, defective, wrongly supplied, incomplete or misdescribed item should be reported to us promptly. Depending on the circumstances and your legal rights, we will provide a refund, exchange or another suitable resolution. See Refund for the return process.

Email: support@havenwares.shop
Telephone: 778-555-4392
Business address: 830 Dundas St W, Toronto, Ontario, M6J 1V5, Canada

Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (store local time).