Terms

Ordering

Submitting an order sends us your selected items and delivery instructions. Keep the confirmation for reference. If availability or another material issue prevents fulfilment, we will explain it and refund collected payment rather than substitute goods without agreement.

Prices and payment

Prices and payments are in Canadian dollars (CAD). Applicable taxes and any optional service costs are shown before you confirm payment; standard delivery is free. Select a payment method actually offered in checkout. If a genuine price or description error affects your order, we will explain the issue and seek your agreement to a correction or provide cancellation and a refund; we will not impose a higher price after payment without agreement.

Delivery and returns

We offer free standard shipping within Canada. Allow 1–2 business days for processing and then 4–6 business days in transit. The normal combined estimate is 5–8 business days. From the day your parcel is delivered, a 30-day return and exchange window applies. You may change your mind without giving a reason. Approved returns and exchanges come with free return transport paid by our store. We provide a prepaid label or another return method at no cost, and do not charge a restocking fee. Read Shipping and Refund for the process.

Changes, cancellation and use

Contact us promptly to request cancellation or an address change. We will explain what can still be changed before dispatch and the available rights if the goods have shipped. Use the website lawfully and provide accurate information needed for your transaction. Policy updates apply prospectively and do not remove rights attached to an existing order.

Responsibility and applicable rights

We remain responsible for the obligations imposed on us by applicable law. No term excludes liability that cannot legally be excluded or makes you waive mandatory warranties, remedies, complaint rights or access to courts. These policies do not limit rights or remedies provided by applicable Canadian federal, provincial or territorial law. Mandatory consumer protections prevail over any inconsistent term. Contact us about a dispute so we can try to resolve it; this does not require you to give up an external complaint or legal remedy.

Email: support@havenwares.shop
Telephone: 778-555-4392
Business address: 830 Dundas St W, Toronto, Ontario, M6J 1V5, Canada

Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (store local time).